K12itc Support Center
K12itc ALBERT
(816) 382-4840
Support Ticket Directions
Welcome to the Globe USD Technology Ticket submission page. We've introduced a new system to streamline ticket processing between K12itc and our local IT Department. Now, you can easily submit tickets for local technical issues versus those handled by K12itc. To better understand which department will manage your request, refer to the list below and select the ticket option that best fits your technical need.
Remember
All technical request need a ticket. Also, please do not use SchoolDude for technical ticket.
All submitted suport tickets must use your school email address.
Support Areas
Internal IT Department
Toner request (Make sure to list Make and model)
Printer or copier not working
LCD Monitor problems
Docking station issues
Keyboard
Mouse
Connection issues
LCD Projector
Document camera
Email filter
Phone issues
Tyler sis - Business office
Local user account password resets
Local Camera access
Chromebook issues
Laptop issues
Tablet issues
Website posting request
Inventory management
Support Areas
External IT Department
ALBERT Password
Malware issues
Computer running slow
Unblocking website
Student account issues
Software installation
Special projects
Chrome browser issues
Operating system questions, & issues
Employee account problems
SUBMISSION LINKS
GENUITY IS BACK ONLINE
GENUITY TICKETS
K12ITC TICKET
*If a support ticket is submitted to the wrong support page, it will be deferred to the correct support center